3 Agent Scorecard practices that your call centers need

Is your agent scorecard methodology helping you maintain a high collection yield? This e-book reviews how to leverage speech analytics platform coupled with the best agent scorecard practices. You will learn about:

  1. Agent Performance Trends
  2. Training Speed
  3. Effectiveness of your Existing Training Programs
  4. Improvement of key Metrics such as average call times, silent time, or periods of high activity