Business Process Outsourcing for SMBs

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In the wake of a global pandemic, economic uncertainty and sweeping policy changes, the last 14 months have been nothing short of a rollercoaster. We’re all looking forward with hope and optimism, but business leaders must also navigate a new normal in terms of job creation, employee wages and the overall cost of doing business. In this environment, business process outsourcing (BPO) has re-emerged as a tool for efficiency and profitability.

Small and midsize businesses, more than any other group, are faced with an uphill battle. As Provana CEO, Sandeep Bhargava, recently wrote: “SMBs are the key economic engine for America. We’re here to not only make SMBs more productive, we’re helping them survive and navigate the macro headwinds caused by our path to post-pandemic recovery.”

Historically, BPO has gotten a bit of a bad rep. SMBs considering BPO are often concerned about compliance, long training cycles and the breadth of capabilities outsourcing can deliver. But the truth is, large enterprises have already figured out how to take advantage of global labor markets. Tapping into a global resource pool opens new doors and growth opportunities for SMBs.

At Provana, we are dedicated to fostering an environment of trust and transparency between outsourced support functions and the client. We are here to help SMBs ensure successful BPO projects and are experienced in conducting rigorous quality assurance (QA) and internal auditing to ensure quality and enterprise-grade compliance.

We’d love to hear from you and help you evaluate what BPO can do for your organization. Drop us a line, or learn more about our robust compliance management process here.