Over a hundred of Provana's consumer finance clients have driven revenue growth with these key agent effectiveness metrics

Agent Scorecard

Agent effectiveness score helps managers understand how agents perform in driving revenue – based on 100% of calls, not just a sample.

Contextual speech analysis determines which aspects of call flow are relevant and rates agent effectiveness on their coverage of key call flow components leading to positive outcomes.

Percentages indicate proportion of taken vs. missed opportunities. Scores and trends indicate coaching opportunities to increase revenue.

Agent Effectiveness is just one scorecard category. Want to see more metrics? Let’s talk!