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Industry Experience

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Industry Voices

I’ll call IPACS a one-stop shop. This can benefit all departments across the field not just compliance. We’re able to have a better vendor management program because of IPACS. Provana and IPACS want to make sure that we’re successful.

DeJuan Renfroe


RGS Financial Inc.

We have been using IPACS for about four years as our compliance platform to house all our SOPs and testing for FDCPA. We partnered with Provana to do our audit, and now we’re RMAi certified.

Amanda Gazos

Compliance Manager

Bayview Solutions


Provana’s compliance solution, IPACS helped us track and manage all our compliance activities in one place. They made us look good in front of our clients with quicker response time and easily configurable reporting when it comes to client’s audits.

Gwen Gullicksen

Compliance Manager

Bayview Solutions


Working together with the Provana team to create such an innovative tool to manage an immensely high volume of media was instrumental for our business.

Marian Sangalang

Vice President

The Bureaus Inc.


Having this kind of operational analytics at the tips of your fingers is critical in today’s hyper-regulated environment for credit and collections firms.

Jeff Simendinger

Co-Founder and COO

Simm Associates, Inc.

Provana Offerings


Compliance Management


Speech Analytics


Tech Enabled
Call Monitoring


Complaints & Disputes Management


Audit & Compliance Services

Meet our team at Booth 400

Heidi Walczak

SVP, Marketing

Heidi brings more than two decades of strategic marketing experience across diverse sectors like global technology, professional services and SaaS industries. Heidi has a proven track record, and has navigated the intricacies of industry giants like Motorola Solutions and Alight, Inc, crafting and launching transformational solutions that redefine markets. Her career is marked by a relentless dedication to understanding people’s needs and challenges, forging meaningful connections and crafting tailored solutions that resonate with people and solve problems.

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Shubham Bhargava

Director, IPACS® Solutions

Meet Shubham Bhargava, a seasoned Product Leader renowned for his expertise in transforming compliance operations into tech-driven centers. With 13 years’ experience in credit & collections, he’s assisted over 200 clients, integrating compliance into their culture while cutting costs. Notably, he led Provana IPACS to be named #1 compliance solution by CIO Review, solidifying his industry prominence. As Provana’s Director of IPACS solutions, he drives innovation and business development with a friendly yet professional demeanor. Shubham’s collaborative spirit and commitment to excellence make him invaluable in any professional setting.

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Karan Grover

Principal Consultant - IPACS®

With over a decade of experience in statutory, compliance, and internal audits, Karan is a seasoned professional specializing in the credit and collections industry. His expertise lies in identifying risks, implementing robust audit processes, and fostering a culture of continuous improvement within organizations. He has successfully led numerous audit projects & a team of experts, ensuring adherence to industry standards and regulatory requirements. His experience has equipped him with the skills to navigate complex organizational changes and drive seamless transitions. In his recent endeavors, Karan has taken the helm of compliance projects, ensuring they align with laws & regulations. His efforts are focused on providing comprehensive pre & post solutioning support, which has strengthened our client relationships and underscored our commitment to operational excellence and integrity in the compliance domain.

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Sonal Bhargava

Growth Marketing Manager

With a background in management consulting and process redesign, Sonal excels in identifying and implementing efficient strategies to enhance business operations. Sonal has successfully managed new industry clients, particularly in the realm of speech analytics, where she has provided tailored solutions to meet their unique needs. Additionally, she leads Provana's conference strategy, ensuring the company’s presence and impact at industry events are maximized.

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Aashish Gambhir

Product Marketing Manager

Aashish brings over a decade of experience in GTM, growth, and product marketing across diverse industries, including technology, services, and B2B SaaS. He is passionate about creating and executing impactful strategies to drive growth and customer satisfaction. With a proven track record in establishing new markets, Aashish has excelled in roles at global corporations like Wipro and Mercer. In his current role, he leads product marketing efforts for Provana's flagship compliance management platform and is passionate about empowering collection agencies to leverage technology for enhanced compliance, productivity, and agent performance

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