The Speech Analytics Paradox: Challenges & Opportunities

In the age of automation and AI-driven intelligence, it’s easy to expect a lot from speech analytics platforms. While the tech may be effective, successfully implementing and customizing the solution to your needs is likely more challenging than initially expected.

A step-by-step guide where you’ll learn:

  1. Key challenges that a traditional plug-in speech analytics solution pose
  2. Four core areas of improvement that a comprehensive speech analytics platform should focus on
  3. Tips for each core function that will have a significant impact on the successful implementation of a speech program